Customer Engagement Associate in Irvine, CA at ConsultNet

Date Posted: 9/16/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/16/2021
  • Job ID:
    21-01434

Job Description

Tittle: Customer Engagement Associate

Location: Remote

Duration: 6+ months

Description:

Customer Support Representatives provide direct customer support and technical support to users of ALEKS and Connect Math hosted by ALEKS products. We provide direct customer support via phone and email. Our customers include instructors, teachers, administrators, students, parents, and fellow employees.

Knowledge/Experience Requirements:

High School diploma or equivalent

Proven customer service/support experience

Ability to work with a team, work closely with mentor during training period

Ability to listen to customer

Provide friendly and confident service to customer

Ability to multi-task utilizing multiple online applications

Critical thinking skills in order to customize the resolution of customer issues

Detail-oriented

Ability to prioritize workload

Excellent follow-up skills

Professional customer relationship

Excellent written and verbal communication skills (Written test required during interview process)

Strong communication

Ability to remain composed during difficult interactions with customers

Ability to receive constructive feedback and implement recommendations

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com