Customer Experience Data Analyst in New York, NY at ConsultNet

Date Posted: 5/12/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/12/2021
  • Job ID:
    21-00235

Job Description

Title:  Customer Experience Data Analyst

Duration: 6+ months

Location: NYC/Remote

Summary:

 

This job requires a detail-oriented mindset with a high level of interest in data analysis related to customer insights/experience. Job Responsibilities Collecting, inspecting, cleansing, transforming and modeling of complex data sets.

Identify useful information in data sets and suggest conclusions that support decision making

Looking for an analytical mind with problem-solving skills, and deep expertise in statistics to turn data into insights and action to improve customer experience.

Manage and build insights that promote the needs of customers and, support the business. Presents findings in a compelling and informative manner in order to develop strategic recommendations for business segments.

Collect and analyze customer data to produce metrics and identify areas for improvement.

• Collaborate with CX team to integrate client feedback and experience metrics into decisions on processes to improve client satisfaction, and loyalty.

5 years minimum relevant experience supporting customer experience/insights

Ability to present analysis including trends and opportunities in writing and verbally.

Strong ability to apply statistical techniques such as correlation and regression.

Advanced Microsoft Excel skills - macros, master pivot tables etc. Tableau

Experience with Qualtrics CX platform a definite +

Strong understanding of research methodology including survey design.

Knowledge and/or quick uptake in working with relational databases, database structures and data analysis.

Ability to communicate effectively

A positive disposition

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com