Customer Experience Representative in Jersey City, NJ at ConsultNet

Date Posted: 10/27/2019

Job Snapshot

Job Description

Title: Customer Experience Representative
Location: Jersey City
CONTRACT TO HIRE

Customer Experience Representative,
The Customer Experience Representative is often the only person-to- person point of contact between our client and their customers. In this role, you'll handle a high volume of calls, online chats, and emails from new and existing customers. You'll also be interacting with people who are in tough lockout situations who need fast, safe, and reliable help so empathy is an absolute must. The ideal Customer Experience Representative is a problem solver, empathetic, patient, and loves to be of service.
What you'll be doing
  • Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
  • Keeping records of customer interactions, transactions, comments and complaints
How we know you can do it
  • Proven experience in providing excellent service to customers. Startup experience not required!
  • Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience.
  • High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
  • You can think fast on your feet
  • You love talking to people and can stay calm when our customers are not
  • You know how to manage your time & multitask
  • Availability for evening and weekend shifts
  • Fluency in Spanish and English is preferred, but not required.
  • Experience handling a high volume of calls and emails from customers or clients a plus.
  • Must be able to work nights, weekends and holidays
  • Experience using Zendesk, Talkdesk, and/or Google Docs a plus.
Benefits:
  • Snacks and drinks in the office
  • Paid Time Off
  • Casual dress code
  • Opportunities for growth within the company

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com