Customer Support Associate
White Plains, NY
Direct Hire
$50-$55K plus benefits
Join our team as a Customer Care Coordinator where you will play a pivotal role in delivering exceptional service to our valued customers. This position is a key part of our inbound phone support team, responsible for efficiently managing incoming calls to our call center. Your goal will be to provide outstanding support, address customer inquiries, and resolve issues promptly to enhance customer satisfaction and retention.
Primary Responsibilities:
Respond to customer issues via inbound calls, ensuring swift and professional resolution on the first contact to achieve high customer satisfaction.
Document all interactions accurately in Salesforce, using appropriate call coding for tracking purposes to contribute to enhancing overall customer experience initiatives.
Collaborate closely with leadership and various internal departments to ensure effective resolution of customer issues and act as a strong advocate for our customers.
Develop a deep understanding of our products to deliver effective account servicing and provide basic training to users during interactions to promote product adoption and usage.
Skills & Requirements:
Able to handle approximately 40 calls a day
Demonstrate strong problem-solving skills to resolve issues on the first contact and manage tickets with thorough tracking and detailed notes, including timely follow-ups.
Effectively manage customer frustrations, escalating issues to management when necessary.
Maintain professionalism and thoroughness in all customer interactions, demonstrating excellent written and verbal communication skills.
Collaborate effectively within a team environment, thriving in a fast-paced setting while maintaining high efficiency.
Adapt quickly to challenges, demonstrating the ability to process, understand, and retain new information effectively.
If you are passionate about delivering exceptional customer service, possess strong communication and problem-solving skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
