Desktop Support Technician in New York, NY at ConsultNet

Date Posted: 8/22/2019

Job Snapshot

Job Description

Title: Desktop Support Technician,
Location: NYC (midtown)
Duration: DIRECT HIRE PERM w. CLIENT

JOB DESCRIPTION:

Our client is looking for an experienced Desktop Support Technologist who will deliver an outstanding customer experience, providing onsite support to C-Level Executives in a very fast-paced, changing environment. Provide excellent customer and technical support, resolving incidents and problems as quickly. Experience applying workarounds and resolutions to IT Incidents to restore acceptable IT Services to the Business to allow colleagues to achieve their work goals.


Responsibilities:
  • In-depth knowledge of MS end-user platforms, including but not limited to, Office, Windows OS, MAC OS, etc., current desktop and mobile computing technology.
  • Provide incident management for issue identification, diagnosis, troubleshooting, tracking, customer concern and resolution for hardware and software issues relating to Windows and Macintosh laptops, mobile devices and related peripherals. Responsible for fulfilling requests related to new set-ups, software installations, permissions, configurations, etc.
  • Daily interaction with Leadership to address technology related request/incidents
  • Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels
Experiences:
  • Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Extensive experience working with Mac, Windows, Active Directory, Slack, MS Office and have a good understanding of networks
  • 5+ years of overall end user technology experience in medium or large company environment
  • 2-3+ years' experience working directly with senior leaders and executive assistants. Must understand the nuance of engaging senior executives and how to plan for their needs.
  • Experience with video conferencing, AV systems, WebEx and Zoom
  • Ability to prioritize and work on multiple tasks simultaneously. Needs to work effectively with minimal supervision to meet agreed service levels, guidelines, and procedures. Ability to mentor others in the use and support of business systems.
  • Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed.
  • Willing and able to travel as necessary both domestically and international
  • An excellent customer service manner is required together with the ability to handle challenging support situations with a calm and methodical
  • Experience working in a fast-paced environment

Education:
  • Degree in Computer Science, Information Systems or Engineering is desired.
  • JAMF Certified preferred
  • ITIL Foundations v3 certification preferred

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com