End-user application support in Anaheim, CA at ConsultNet

Date Posted: 5/22/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Anaheim, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/22/2020
  • Job ID:
    20-00808

Job Description

End-user application support

Orange County, CA (Work Remotely)

6 Months

Pay Range $16 to $20/hr

Provide assistance, advice, problem solving, and technical information to customers regarding the use of software application for Covid-19 testing. Assistusersin troubleshooting issues to identify potential resolutions and advise enduserson the necessary steps to achieve solutions.

Application support technicians are members of customer support team to provide applications support, document issues and resolve conflicts. All work is performed answering phone calls from end-user. Application support technicians log calls and document customer complaints.

Required Skills:

2 years' experience prior End-user application support

MUST be bi-lingual Spanish and French

Must have a good working knowledge supporting mobile and web-based applications

Three shifts available for 24x7 support

Bonus/Soft Skills:

Ability to patiently and professionally support end users who must adjust to

operational and procedural changes

Must have the ability to effectively communicate, work with minimal supervision and understand and execute instructions

Must be customer focused and surpass the expectations and requirements of end-users

Need strong reasoning skills, which means they must be able to apply common sense to solve problems that involve many variables and vague information

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com