Genesys VOIP Engineer - remote in South Jordan, UT at ConsultNet

Date Posted: 6/16/2022

Job Snapshot

Job Description

Voice Engineer (VOIP) – Anywhere, US

Direct Hire

Salary Target -  $120k - $160k

 

 

Job Description:

Successful health benefits national brokerage company has built their own internal VOIP hardware and software for their internal call center and customer engagement groups.  This is built on the Genesys brand platform which allows them to customize their solution for their own environment.  In this role, you would be joining another VOIP engineer supporting and continuing to build out their internal products.   Join a team of other full stack software developers, quality assurance, product and project contributors in daily call collaboration and production initiatives.

 

 

Required Skills:

  • 5+ years VOIP engineering experience.
    • Preference for any Genesys Cloud experience, if not then can be trained on it if you already have signification other VOIP engineering experience
    • Configuration, maintenance and troubleshooting of IVR and services
    • IVR flows
    • ACD routing and call flows
    • Very strong scripting experience
  • Experience with API's and load balancing web services
  • Good understanding of IP Networking and SIP communications
  • Experience with change control and incident management business practices
 

 

Bonus / Soft Skills

  • Genesys Cloud
  • Genesys framework, voice portal, interactive recording
  • High availability
  • Intelligent Automation

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com