Job Description

Title : IT Laboratory Support Specialist

Location: Jefferson, Arkansas (on-site)

Type: Contract-to-hire

Pay: Based off experience

Overview:

We are searching for an IT Laboratory Support Specialist to support a large government agency Successful with on-site IT needs and to provide LIMS software support to end users. Candidates must be able to commute and work in Jefferson, Arkansas Monday through Friday.

The IT Laboratory Support Specialist will provide first line IT support to analysts for lab instrumentation installation, maintenance, and retirement. We will train and prepare the successful candidate on the Laboratory Information Management System (LIMS) to provide support to end users of the current software.

Responsibilities include resolving support requests to meet customer satisfaction and continuous service delivery demands. In a fast-paced, secure environment, IT Lab Support staff log service requests, troubleshoot issues, work with reimaging systems, back up of data, and work with instrumentation contractors. With appropriate training, they may configure the LIMS system for inventory management, equipment management, and analytical entries.

Responsibilities:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Install and configure new IT equipment.
• Troubleshoot and resolve urgent instrument issues.
• Assist users with logged lab IT-related incidents when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalates incidents to other support teams where necessary.
• Assist with moves and networking of all laboratory equipment.
• Image existing scientific controllers for emergency restoration.
• Accurately record, update and document requests using the IT service desk system.
• Resolve incidents and upgrade different types of software and hardware.
• Resolve incidents with printers, copiers and scanners.
• Coordinate with equipment manufacturers as they install, maintain, and troubleshoot instruments and instrument controllers; work with them as needed to resolve integration and connectivity issues.
• Collaborate with other agency teams to maintain the scientific network and to manage data backups and data management.
• Provide day-to-day support, after training on LIMS configuration and its integration with site instrumentation and instrument applications.

Requirements:

• BA/BS in Computer Science, Information Technology/Systems or combined 6 years' IT experience and education
• Must have a combination of laboratory and IT experience/education
• Minimum 2 years of experience in a laboratory environment
• Minimum 2 years IT support experience with direct user contact and demonstrated gold-standard customer service
• BioMedical IT experience or equivalent preferred.
• Customer service attitude: Patience, people skills and a sense of humor.
• Ability to work in a laboratory environment that may require adherence to safety practices, regular contact with laboratory staff, and the ability to travel around the facility and complete installation and maintenance tasks as required. Tasks may require walking, standing, bending and stretching, and lifting as well as manual dexterity.
• Experience with Quality and Analytical Testing processes preferred.
• Experience with Waters Empower/NuGenesis helpful.
• Must be able to pass a background check and secure Public Trust clearance.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

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Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

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