Senior Desktop Support Technician in Secaucus, NJ at ConsultNet

Date Posted: 3/25/2020

Job Snapshot

Job Description

Duration: 6 month Contract-to-Hire

Our client is seeking a Desktop Support Technician who will deliver an outstanding customer experience, providing onsite support in a very fast-paced, changing environment. This requires you to provide excellent customer and technical support, resolving incidents and problems as quickly as possible. Applying workarounds and resolutions to IT Incidents to restore acceptable IT Services to the Business to allow colleagues to achieve their work goals.

Primary Responsibilities:

In-depth knowledge of MS end-user platforms, including but not limited to, Office, Windows OS, MAC OS, SMU and SMS, ePolicy, McAfee Enterprise, Microsoft Office 365, etc.

Provide light network administration support as needed.

Provide incident management for issue identification, diagnosis, troubleshooting, tracking, customer concern and resolution for hardware and software issues relating to Windows and Macintosh laptops, mobile devices and related peripherals.

Responsible for fulfilling requests related to new set-ups, software installations, permissions, configurations, etc.

Daily interaction with Senior Leadership to address technology related request/incidents
Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels

Experience with video conferencing, AV systems, WebEx and Zoom

Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment

Prior experience with Active Directory and Exchange, Wireless, and Network Security

5+ years of overall end user technology experience in medium or large company environment

2-3+ years' experience working directly with senior leaders and executive assistants. Must understand the nuance of engaging senior executives and how to plan for their needs.

Extensive experience working with Mac, Windows, Active Directory, Slack, MS Office and have a good understanding of networks

Ability to prioritize and work on multiple tasks simultaneously. Needs to work effectively with minimal supervision to meet agreed service levels, guidelines, and procedures.

Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed.

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at