Senior Operations Specialist, IT Systems Operations in Phoenix, AZ at ConsultNet

Date Posted: 5/22/2022

Job Snapshot

Job Description

Title: Senior Operations Specialist, IT Systems Operations

Location: Phoenix, AZ

Position: Full time, direct hire

Position Overview

Our tech team is on the lookout for seasoned IT pros. There are so many benefits of joining us, friendly coworkers with a desire to introduce hospitality to the world and the chance to impact the digital forefront of travel technology utilizing emerging technologies.

The Operations family houses all the specialists that monitor, change, support, and handle day-to-day activities required to Run the existing IT systems within the company.

Key Responsibilities

Focus on internal and external customer needs

Demonstrate advanced understanding of operating and monitoring processes used for systems

Understand how technology works together to proactively monitor system performance and anticipate operational improvements

Provide leadership as a communications liaison between the business and the technology development and support groups

Develop time estimates for project schedules, monitor progress and provide accurate and timely reports

Plan and manage project activities within allocated resources

Manage resolution of problems and escalate as required

Work across projects to synchronize data analysis efforts and deliverables

Negotiate and manage team relationships at project level

Support the organization's project management policy, practice and methodology

Analyze and resolve complex or multiple problems

Research and recommend alternative actions for problem resolution

Employ productivity aids in all aspects of assignments

Facilitate or complete analysis, design and configuration of viable solutions to high complex technology problems that would improve data center and support activities

Can see the larger picture of systems, data, timing, and interconnectivity of the operational environment

Top SME/Technical Expert of team

Develop or approve detail program specifications

Evaluate and recommend emerging technologies and influence technical designs

Understands the industry and or business systems required

Comply with project management methodology requirements

Provide leadership for system and acceptance testing

Test and implement systems and enhancements using techniques that preserve system integrity

Suggests improvements to existing systems that would minimize maintenance costs

Ensure that systems are functionally appropriate and operationally integrated

Drive continuous improvements and corrective actions

Facilitates technical issue resolution across technical areas

Responsible for immediate response to production program problems

Identify and recommend process or system enhancements to Operations leaders and CIO's

Develop cost and benefit analysis

Other duties as assigned


Minimum Requirements

Bachelor's Degree (in lieu of degree 4 years of experience in IT)

6 years of work experience in Information Technology

History of providing leadership and coaching to a team

Experience teaching operational topics to junior and other Sr. members of the staff

Experience facilitating real-time formal problem-solving techniques, such as root cause analysis utilizing Lean Six Sigma tools to solve complex production and equipment problems

Advanced knowledge of Enterprise IT infrastructure, architecture, operations, security and monitoring concepts, technology and methodology obtained through formal training, and work experience

Advanced knowledge of scripting or programming languages

Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)

Experience with Windows and Linux administration

Knowledge of various DBMS technologies, both SQL and NoSQL, with the ability to write and understand basic queries

Excellent partnering, communication, and negotiation skills to effectively serve as a lead liaison between business customers and technology development and support groups

Ability to provide leadership within a specific technology area or across multiple technology areas, to complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement large/multiple development projects

Ability to analyze and resolve multiple complex problems

Ability to discern larger patterns of operational, technical, and IT operations related business issues from disparate detailed data

•*All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

B.S./B.A. or M.S./M.B.A. in Computer Science, Engineering, or Information Systems

3 years of work experience in a 24x7x365 production environment

Understands the following:

impact of design decision to the computer (performance, etc.)

technical behavior of the underlying operating system

technical behavior of the compiler and tools

ALL functional aspects of the tools and development environment

functional and technical behavior of the middleware & data layers

Dev/Ops, deployment environment

packaging & distribution of apps

operations/run requirements

Industry Experience

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at -