Service Desk Team Lead in Little Canada, MN at ConsultNet

Date Posted: 10/8/2021

Job Snapshot

Job Description

Job Title: Service Desk Team Lead

Location: St. Paul, MN - Onsite

Status: Contract to Hire

Our client, a global leader in commercial construction, is looking for a Service Desk Team Lead in their St. Paul, MN office. This is a contract to hire role and you will be managing a team of 10 people distributed throughout the Central Time Zone, as well as 4-5 who sit onsite.

Required skills & background for all new hires in the Service Desk Area (so the Team Lead needs to be an expert in all of this and have prior experience managing others):

5 years of desktop & desk side support, providing white glove support to executives

Expertise with Microsoft Office 365 + Microsoft Teams

Powershell& Intuneimaging

Laptop skills with Client, Microsoft and Dell hardware

Expertise with troubleshooting iPhones and iPad

Peripheral support (routers, printers, auxiliary cameras, etc.)

Experience supporting & trouble shooting phone systems (they use Ring Central)

Experience troubleshooting & supporting Zoom video conferencing

Basics of cabling/wiring for communications eqpt and an understanding of cabling schematics

Ability to pick up Help Desk calls during down time, or help with special projects

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com