Tech Support Specialist in Lehi, UT at ConsultNet

Date Posted: 8/22/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lehi, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/22/2019
  • Job ID:
    19-01725

Job Description

Technical Support Specialist
Lehi, UT
6 Month Contract to Hire
Contract Rate: $16.50 per hour

Description:
Our client is seeking both full-time and part-time Technical Support Specialists. The Technical Support Specialist rectifies existing problems and troubleshoot potential problems. They want innovative, enthusiastic, and creative problem solvers with a knack for troubleshooting technology. In addition to troubleshooting, they act with full account ownership meaning they discuss the benefits our software offers to assist our clients with their practices. This position will contribute to the growth of client by interacting with medical and healthcare professionals, staff and administrators to train them on our technology.

Required Skills:
  • 1+ years of experience in a tech support role with a SaaS company or equivalent technical support role
  • Experience and/or ability to troubleshoot technical issues and solutions with end-users
  • Strong customer service skills and ability to communicate on the phone

Desired Skills:
  • Familiarity with one or more databases
  • Familiarity/proficiency with Windows workstations and server environments
  • Familiarity with networking concepts
  • Familiarity/proficiency with Mac OS workstations and server environments
  • Familiarity with HTML, CSS, JavaScript, SQL query language, XML, etc.
  • Experience with medical PM/EMR?HER software