Tech Support in Dulles, VA at ConsultNet

Date Posted: 4/22/2021

Job Snapshot

Job Description

Tech Support w/Secret Clearance

Location: Dulles, VA

Pay:  Salary to commence w/experience

Job Description and duties:

The Technical Support Performs a wide variety of technical tasks in support of processes, engineering, quality control, calibration, laboratories, production/test environment, field operations, line maintenance, etc. Tests, troubleshoots, repairs, maintains and installs a wide variety of electronic, electromechanical, mechanical, computer, laboratory and scientific systems and/or equipment.  Sets up and operates engineering and scientific equipment. May recommend or select equipment and tools. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyzes and reports test data; and when appropriate makes necessary repairs to equipment. Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks.

Responsibilities also include:

  • Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, Sharepoint, Citrix.
  • Install, maintain, configure application and middleware software, equipment and systems.
  • Monitor system health and status.
  • Provide user support including, password reset, tools, access, etc.
  • Document problems and resolutions through a tracking program.
  •  Perform various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
  • Interface with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
  • Support shift work.
  • Experience working in an Agile environment desired
  • Experience with ITIL methodology desired.
  • Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
  • Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
  • Perform Incident Response (tiered support model), using an Incident Management System. 
    • Tier I: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).  Escalation to Tier II.
    • Tier II: Prioritize incidents.  Perform detailed troubleshooting, root cause analysis.  Determine multi-user, multi-system correlations. Escalation to Tier III.
    • Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
Required skills include:
  • Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance required.
  • U.S. Citizenship required.
Certifications:
  • Desired certifications include: Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications.
  • DoD 8570.1-M Compliance at IAT Level I certification desired.
  • Information Technology Infrastructure Library (ITIL) certification desired.
Additional Requirements:
  • Experience with disaster recovery, backup systems required.
Certifications:
  • DOD 8570.1-M Compliance at IAT Level I certification required.
 

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com