Training Supervisor
Valencia, CA- 100% onsite
Direct Hire
$36- $50 an hour
Successful candidate will be responsible for supervising training team. Establishing a contact center training and development strategic plan which supports the contact center's strategic plan and the company's mission and priorities. Work closely with internal stakeholders and analyze contact center results to identify critical employee skill/knowledge gaps and forecast upcoming training needs. Recommend and implement the most effective and efficient learning interventions to drive high performance, address employee skill and knowledge gaps, or support process/technology changes, including classroom and one-on-one instruction, on-the-job coaching and training, and self-paced and technology-aided support materials. Deliver engaging, learner-centered training programs which result in high learner satisfaction and transfer of desired knowledge and skills to the workplace. Collaborate with internal stakeholders to develop and maintain accurate and up-to-date training manuals, reference materials and documentation. Drive knowledge management initiatives which support employee performance requirements. Participate in the establishment of performance standards to evaluate new hires, aid in the transition from new hire training to on-the-job performance and consult with management on assessment of new hire performance to support critical HR decisions. Identify training investments which will drive key business objectives and goals and develop and manage the contact center training budget. Create tools and mechanisms for measuring learning outcomes and demonstrating the business impact of learning programs.
Requirements:
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
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