Field Service Manager

Field Service Manager – Power Distribution Systems

Direct Hire

Plano, Texas

Target Salary $80,000 / year

Job Summary:

In this role, you will oversee and manage the field service technician group, and repair services for the company remote installations of their electrical services equipment. Plan and manage remote installations, deploy technicians, monitor performance and productivity for the team. Manage and continue to develop the schedules, tasks and technician development program. Develop and implement SOP's. Work closely with customer success team to develop SLA's and customer contract obligations are met. Perform company compliance and reporting within industry standards and local electrical regulations where remote equipment is installed. Occasional Travel required to client sites to either participate in equipment

Required Skills:

• 3+ years experience as a Field Service Manager within the electrical product industry
• 4+ years of field service product installation/commissioning, maintenance, and repair experience at client remote sites
• Experience working with CRM's or ERP systems which would require interaction with component and service/warranty modules (list any you have on your resume)
• Experience creating SOP's (standard operational procedures)
• Experience with managing SLA's (service level agreements) for service delivery with customers.
• Vocational Trade-School or similar with any certifications with Electrical highly desired.

Bonus / Soft skills:

• Any Electrical Vehicle industry experience
• Familiar with 480V 3-phase systems
• Bachelors Degree helpful, but not required.
• Experience with training, or creating training programs for field technicians with electrical

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