Sr. Telecommunications Administrator

Carrollton, TX

Direct Hire

$130k-$145k year

Successful candidate will p rovide monitoring and maintenance of telecommunication systems and network infrastructure. Back up and maintain system configurations of all network components. Analyze internal needs, evaluate, and make recommendations on hardware, software and/or system application changes or upgrades. Manage and maintain companies network infrastructure (routers, switches, firewalls, etc.). Track inventory, and periodically audit all telecommunication and network equipment, ensuring maintenance contracts are monitored and any aging equipment is identified and managed timely. Order lines and maintain/upgrade telecommunication equipment for Sales offices. Develop and maintain documentation of communication systems, all external phone line infrastructure, and CRM system integration configurations. Maintain current disaster recovery plan for companywide telecommunications & network systems. Provide problem analysis and formulate resolution action plans. Coordinate with Contact Center/Sales Management on configuration changes or upgrades to systems. Serve as Contact Center point person in case of phone system interruption or failure. Work all assigned service requests and incident tickets and resolve within permitted SLAs. Ensure all Integrated Voice Recognition functions are configured and working correctly. Monitor CRM dialer campaigns, make suggestions for changes or modifications as needed. Administer additions, deletions, and changes to phone systems.

Requirements:

• 5+ years' experience in Network & Telephony systems combination (Cisco, Genesys Pure Cloud and Mitel phone systems and/or Interactive Intelligence CIC platforms in a call center environment).
• Genesys Cloud CX certifications – Admin – Agent – Architect a huge plus.
• 5+ years' experience with Cisco network components and certifications CCNP, CCIE.
• 5+ years of experience with internal telephone support in a contact center is a plus. Specifically: configuration and maintenance of call design of skill queues, call flows, dialing plans, reporting and others.
• Experienced in VoIP technologies.
• Proven knowledge of troubleshooting techniques.
• Bachelor's degree in technology preferred.
• Must have excellent verbal and written communication skills and can communicate with employees at all levels in the organization, including effectively training staff (Call Center Management, Call Center and Corporate Trainers, IT Staff).

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

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