Sr. Desktop Engineering Manager

Title: Senior Desktop Engineering Manager

Location : Rockville, Maryland

Target Start Date : April 15, 2025

Type: Contract to hire

Pay Rate: DOE

Senior Desktop Engineering Manager

We are seeking a delivery-oriented Senior Desktop Engineering Manager responsible for overseeing and managing the internal user experience on Windows, Mac OS platforms, and VDI environments. This role involves active management of a technology program and/or practice area, generally reporting to senior leadership.

Delivery:

• Manage, monitor, and report on the services and service levels required to support and deliver an exceptional end-user desktop environment.
• Oversee executive support, including "White Glove " service.
• Certify hardware across desktop environments and in-office devices (e.g., monitors, docking stations).
• Lead and manage teams to deliver high-quality software products on a predictable schedule.
• Coordinate with internal and external partners.
• Manage financial and budget activities related to desktop engineering.

Technical and Strategy:

• Define, communicate, and execute the strategy for end-user experiences, including target customer segments, prioritization, and approach.
• Document end-user policies and processes.
• Evaluate and pilot new products for Desktop Experience (DEX), Unified Workspace Management (UWM), IT Asset Management (ITAM), etc.
• Ensure technical integrity, compliance, and alignment with the overall technology strategy.
• Use advanced engineering practices and data-driven decisions to improve operational efficiency, time to value, and product quality.
• Contribute to the development of a flexible technical vision and roadmap within the scope of your team(s).

Communication and Collaboration:

• Plan and coordinate activities such as installation and upgrading of hardware and software.
• Interface with helpdesk support to ensure customer needs are prioritized.
• Collaborate with product teams to prioritize and groom the backlog.
• Establish credibility as an engineer, coach, and leader to foster collaboration.
• Influence and contribute to cross-organization and cross-product initiatives.
• Provide clear and timely communication with stakeholders to manage risks, issues, and changes.

Team Building:

• Build and develop high-performing, self-organizing engineering teams.
• Manage staff performance, training, mentoring, and recruitment.
• Foster a culture of feedback and continuous improvement within the team(s).
• Oversee technicians to resolve end-user issues.

• Experience with MECM/SCCM, Intune, JAMF, and DEM tooling (e.g., Aternity).
• Experience administering VDI environments such as Citrix.
• Knowledge of Windows and Mac OS imaging, patching, and software packaging.
• Expertise in advanced scripting and automation techniques.
• Extensive experience in technology strategy, software, operations, security, compliance, and performance optimization.
• Strong ability to influence decisions, build consensus, and communicate effectively.
• Familiarity with change management principles and the ability to rapidly learn new skills.

• Bachelor's degree in computer science or a related discipline, with at least 7 years of related experience or equivalent training/work experience.
• Minimum of 3 years as a technical engineering manager.
• 7+ years of experience in end-user hardware standards and desktop architecture.
• 3+ years of experience in end-user software lifecycle management.

• Master's degree in computer science or a related discipline.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

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