Sr. ServiceNow Business Process Consultant - Remote

Title: Sr. ServiceNow Business Process Consultant - Remote

Location: Remote in USA

Type: Contract

Pay: $75/hr

Job Description:

Guide clients in adopting and adapting ServiceNow best practices in the most efficient and effective way to ensure maximum return on their investment. The ideal candidate is seen as a thought leader with a broad and deep understanding of IT and asset-related business process concepts and able to drive the development of solutions to problems and critical IT asset management efforts, often for the most complex or difficult customer situations.

Responsibilities:

• Build a customer-focused relationship with high-level stakeholders to identify business challenges and arrive at the best solution
• Conduct needs analysis, establish project specifications, and identify solutions to customers' business challenges
• Compile business data using industry-specific knowledge to gain insight into a business organization and operating structure
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
• Apply ServiceNow knowledge and Field Service Management, ITSM, Strategic Portfolio Management, and/or Integration domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow Field Service Management, ITSM, Strategic Portfolio Management, and Integration product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Create user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.

Required Skills:

• Working knowledge of the ServiceNow platform, with the ability to work with a solution architect to translate business requirements into platform stories
• ServiceNow Certification in CIS-FSM, CIS-ITSM, CIS-SPM
• Business Process Management (BPC) training/certification
• Experience implementing and understanding the capabilities of ServiceNow
• Proven track record implementing ServiceNow applications
• Experience writing user stories and acceptance criteria

Bonus Skills:

• ITIL v3 or v4 Certification
• Healthcare experience

Qualified Skills:

• 10+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 25%-50% of the time
• Industry domain expertise in Field Service Management, ITSM, Strategic Portfolio Management, and Integration
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

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