Customer Service Rep II

PRIMARY PERFORMANCE RESPONSIBILITIES: Trains school district clerical personnel involved with data processing applications by explaining software applications and documentation using existing material. Provides information to user districts relating to preparation of data for submission to the Regional Information Center for processing. Resolves basic data application problems through telephone support and refers complex issues to higher staff. Conducts informal training sessions for school district clerical support staff to help them become proficient in on-line and/or micro applications. Monitors processing for user districts through the various data processing phases beginning with receipt of request and culminating with the shipment of output to the districts. Participates as a team member on projects, under supervision of a higher ranking employee who establishes priorities and monitors progress toward project completion. Assists in identifying user concerns, problems, and suggestions and conveys information to appropriate Regional Information Center personnel. Promotes use of the various data processing services with all districts. CIVIL SERVICE QUALIFICATIONS: Graduation from high school or possession of a high school diploma and either: a) three (3) years of work experience in data processing operations and/or technical support or customer service related to data processing applications, or b) three (3) years of experience using an automated financial, human resources or student information system in a school district (such as: Finance Manager, Wincap, eSchool Data, eSchool Data, eSchool Plus, Infinite Campus, School Tools, Power School or Office 365) to perform work functions on a daily basis. SUBSTITUTION: Satisfactory completion of 30 college credits* may be substituted on ayear for year basis for up to two (2) years of the work experience described above. SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint and criminal history background check. Priority given to candidates who are currently on a Civil Service List for this title. Candidates must have taken or be eligible to take the civil service exam for this title.

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