IT Support Specialist / Help Desk - Hardware & Multi-Platform Support

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Position Summary

Role: IT End User Support Specialist

Company Size: 140+ employees for case management company. Company has grown from 40-140 in a very short period of time and needs additional IT support.

Location: Pittsburgh, PA (4 days in-office, 1 day remote)

Type: Temp-to-hire

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MUST HAVE's:

-Great Customer Service (patience with older end users)

-Able To Help With Hardware Needs / Asset Management (not looking for password reset, call center folks)

-Strong in O365

(Hiring Manager is not looking for people that are trying to get into cyber security or other areas like that)

-Teachable and wanting to grow and learn...no degree requirements...this is a great opportunity to get some great experience!

Responsibilities:

Hardware Management (60%)

• Configure and deploy laptops and phones.
• Process incoming/outgoing equipment, including shipping to remote staff.
• Track hardware inventory and handle printer maintenance.
• Process warranty returns and maintain organized storage.

Technical Support (40%)

• Troubleshoot hardware issues.
• Administer and support Microsoft 365.
• Process help desk tickets and support mobile device management.
• Provide assistance to remote and on-site employees.

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Qualifications



Required:

• Experience: 2+ years in IT support.
• Skills: Hardware troubleshooting, Microsoft 365 administration.
• Physical Requirements: Lift up to 50 lbs.
• Other: Valid driver's license, organizational skills.

Preferred:

• Hardware certifications.
• Fresh Desk or similar ticketing system experience.
• Microsoft certifications.

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Work Environment

• Casual and friendly atmosphere.
• Monday-Friday schedule during business hours.

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Compensation and Benefits (After 3-Month Contract)

• Benefits:
  • 401(k) with matching.
  • Health, dental, vision, and life insurance.
  • Health savings account.
  • Paid time off.

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Schedule and Location Requirements

• Schedule: Monday Friday.
• Relocation: Must relocate to Pittsburgh, PA (15205) before starting.
• Commute: Ability to commute to Green Tree office required.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at

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We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.