Billing Specialist in East Windsor, NJ at ConsultNet

Date Posted: 12/24/2019

Job Snapshot

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Job Description

Title: Billing Specialist
Duration: 12 Months +
Location: East Windsor, NJ
Rate: DOE (Depends on Experience)

Background on Role:
  • Day-to-Day:
    • Customer Usage Analysis
      • Receive monthly files for various customers
      • Will have access to the product in advance
      • Will send usage every month
      • Need to validate usage against what is listed in the customer contract etc.
      • Validate commercial signature
      • Working through any pricing discrepancies—circle back to the original contract
      • Follow-up as issues are resolved
    • Will also need to factor in royalty and commissions as needed
    • Troubleshoot any issues that may come up
      • Will need to figure out what happened and then work through it with the business unit/ customer
Must Have:
  • AR/ AP Experience or Billing Experience
  • Need to be very organized and numbers focused
  • Prioritization skills
  • Need strong Excel for reconciliations
    • Pivot Tables, V-Lookups (spread validation)
  • 2+ years relevant experience

Job Deception:
  • Process Customer ebook and Print on Demand (POD) Billing Files:
    • Retrieve customer billing files from customer website or receive directly from the customer via email, ensuring that all are received in a timely manner, as written in the agreement.
    • Work independently to run billing files through the Access database built for this purpose to ensure price and discount accuracy.
    • Billing files are then exported and processed via EDI to be billed in Oracle.
    • For billing files that cannot be exported to EDI for processing, work with Order Management to arrange for the order to be keyed manually.
    • Billing files are processed bi-weekly, monthly, and quarterly depending upon customer and availability of files.
    • Track billing files through to invoice and verify the accuracy.
  • Reconcile eBook and Print on Demand (POD) Billing Discrepancies:
    • Identify, research and resolve ISBN, and pricing issues that may occur associated with customer billing files.
    • Correct any issues prior to processing and communicate errors to Sales Manager and/or Customer for updating in Customer's system and relaying expectation of additional payment that may be necessary.
    • Assist Credit department with complex account reconciliations as needed.
    • Assist Cash Application department by advising on payment application via a metrics log and other research as deemed necessary.
    • Participate in meetings/conference calls with Sales Reps, Account Managers and Customers as needed.
  • Royalty and Commissions:
    • Calculate royalty and commission amounts for select customers.
    • Distribute to Royalty and Cash Application departments monthly.
  • Process Improvement:
    • Consistently review billing and reconciliation processes to identify areas for improvement to increase productivity, efficiency and accuracy and discuss improvements with manager before making changes.
    • Work with appropriate teams to implement approved changes.
  • Maintain Department Process and Procedure Documentation:
    • An annual review and update of written documentation as processes evolve and responsibilities change to ensure documentation is current and accurate at all times.
  • Provide oversight of the eBook billing processes performed by offshore analyst.

Job Requirements:
  • 3-5 years sales support experience
  • Bachelor's Degree
  • High level organizational and follow up skills required
  • Strong analytical skills and the ability to find and track patterns in data
  • Ability to quickly learn and adapt to new software
  • Excellent Microsoft Excel and Access skills
  • Excellent communication skills, both verbal and written.
  • Must be able to prioritize and reprioritize as needed. Multi-tasking is essential in this role.
  • Self-motivation and ability to work without constant supervision.
  • Willingness to take ownership of and be accountable for providing customized, elite support.
  • Knowledge of EDI process critical.
  • Business entities conducting business electronically are called trading partners.
  • Understanding of Enterprise Data Warehouse critical to be able to write and update reports, as needed
  • Ability to provide oversight of an personnel in remote work location.

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at