Business Analyst - DocuSign in New York, NY at ConsultNet

Date Posted: 9/25/2019

Job Snapshot

Job Description

Title: Business Analyst - DocuSign
Location: NYC
Duration: 6 months project with a probable extension

JOB DESCRIPTION:
Manager is looking for an experienced Business Analyst with strong DocuSign skills.(MUST!)

Project Overview:
As a part of the overall customer experience improvement initiative, our client is in the process of instituting electronic signature capabilities via DocuSign which will facilitate our organizational Digital Transformation. As such, we are looking to onboard a business analyst who can partner with business owners and technical resources for ongoing evaluation, improvement, testing, and expansion of DocuSign.

Position Responsibilities:
  • Partner with Product Manager to build full detailed execution roadmap for rollout to additional use cases through 1Q20
  • Build templates in conjunction with appropriate business process owners
  • Support S&D Business Analyst in updating all relevant procedures
  • Act as a technical support and user troubleshooting resource during initial phases of roll-out
  • Act as a knowledge resource for employees designated as subject matter experts / Administrators – teach them how to be troubleshooting resources for all other employees for the long term and help empower them to be able to effectively train new colleagues on how to use the platform
  • Help identify process improvements or ways to reduce volume of forms that clients must complete in interacting with BLUSA

Qualifications
  • 5+ years' banking experience with customer experience platforms, systems analysis, requirements gathering, and user acceptance testing.
  • Must be comfortable in fast-paced, deadline-driven environment and able to manage multiple priorities.
  • Excellent oral and written communication skills.
  • Strong background in improving customer and user experience
  • Experience in implementing and configuring DocuSign in banking or other financial services firms
  • Familiarity with financial industry standards for data security and regulatory requirements
  • Expertise in configuring DocuSign templates and building libraries of templates for use by multiple users in an enterprise
  • Ability to advise business users on best practices use of the DocuSign platform
Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com