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Customer Support Engineer/ Field Support Engineer in Ewing Township, NJ at ConsultNet

Date Posted: 5/4/2019

Job Snapshot

Job Description

Customer Support Engineer
West Trenton, NJ
Direct Hire

Successful candidate will support client's customer job duties are to include both software and hardware. Excellent customer service skills are a must. Because of the complex nature of the system that needs to be supported, a wide variety of skills need to be developed.

  • Four year degree in related field, e.g. Computer Science, Mathematics, Physics, etc., or two year degree w/equivalent levels of experience in related field. (Appropriate levels of experience, typically two years' experience equals one year of college, maybe exchanged for degree.
  • 3 years' experience in customer relationship management.
  • 5 years' experience in Field Service/Customer Support/Service Departments.
  • Windows XP and 7 Administration experience REQUIRED.
  • Network Troubleshooting experience.
  • Strong customer interaction skills, communication, technical aptitude, and ability to work well w/others.
  • Experience installing Windows or Linux servers (even though the system is already installed, you might be called on to rebuild one in an emergency).
  • Experience supporting hardware including IBM Windows servers, Dell servers, and other manufacturer's personal computers, as well as various manufacturers' RAID units.