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Customer Support Engineer/ Field Support Engineer in Ewing Township, NJ at ConsultNet

Date Posted: 3/4/2019

Job Snapshot

Job Description

Customer Support Engineer
West Trenton, NJ
6+ Month Contract to Hire


Successful candidate will support client's customer job duties are to include both software and hardware. Excellent customer service skills are a must. Because of the complex nature of the system that needs to be supported, a wide variety of skills need to be developed.

Requirements:

  • Four year degree in related field, e.g. Computer Science, Mathematics, Physics, etc., or two year degree w/equivalent levels of experience in related field. (Appropriate levels of experience, typically two years' experience equals one year of college, maybe exchanged for degree.
  • 3 years' experience in customer relationship management.
  • 5 years' experience in Field Service/Customer Support/Service Departments.
  • Windows XP and 7 Administration experience REQUIRED.
  • Network Troubleshooting experience.
  • Strong customer interaction skills, communication, technical aptitude, and ability to work well w/others.
  • Experience installing Windows or Linux servers (even though the system is already installed, you might be called on to rebuild one in an emergency).
  • Experience supporting hardware including IBM Windows servers, Dell servers, and other manufacturer's personal computers, as well as various manufacturers' RAID units.