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Help Desk Coordinator in Salt Lake City, UT at ConsultNet

Date Posted: 5/13/2019

Job Snapshot

Job Description

Title: Help Desk Coordinator
Location: Salt Lake City, UT
Duration: 12+ months, contract
Ray range: $20-$24/hr DOE

Job Responsibilities:
Under general supervision, this fully competent role provides immediate first-level support and a single point of contact for Information Technology (IT) problems.
Coordinators answer calls and emails, troubleshoot and diagnose IT issues involving multi-platform environments, multi-software applications, hardware configurations, and devices.
Ensures that the issue is resolved or escalated quickly and efficiently, as well as providing the client with a positive customer service experience.
Has the aptitude to record and resolve a wide-range of IT issues and executes policies and procedures by immediately escalating more complex problems to specific support groups.
Previous experience working in similar environment supporting 30-50 contact requests per day received via call, email and self-service portal.

Job Requirements:
This position is 100% phone support.
Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS,
MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools, and Experience working with ticketing systems. ServiceNow ticketing system experience is preferred.

Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
Excellent communication skills, strong typing, writing and reading skills, active listening skills, experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal,
Ability to multitask while client is on the phone by researching knowledge and documenting tickets, Experience working and performing well in environment where individual performance metrics and scores are measured monthly,
Ability to work any 8 hour shift within 6AM-6PM EST time span as needed,
Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at