IT Helpdesk Technician in Orange, CA at ConsultNet

Date Posted: 7/29/2020

Job Snapshot

Job Description

IT Helpdesk Technician
Anahiem, CA
3 month contract
Pay Range: $15.00/hr

Job Description:

Provides remote technical assistance over the phone during and beyond regular business hours. Supports end-user operating systems, enterprise business applications, and miscellaneous software applications. Supports end-user computing platforms, mobile devices, printing and miscellaneous hardware. Researches and troubleshoots end-user issues and provides documented solutions to those issues. Serves as the primary technical contact for a respective business site and acts as the IT liaison to other departments (or vendors). Responds promptly to alerts and end-user issues, is courteous and knowledgeable, and adheres to departmental standards.

Required Skills:
  • Required Experience: 2-3 years in Helpdesk service support (or related area).
  • Required Education: Associates Degree in an IT-related field or equivalent experience.
  • Responds to Help Desk tickets and telephone call requests for technical support
  • Handles and resolves basic issues via phone support.
  • Attempts to answer all questions (e.g., common problems and general how to).
  • Consults with higher level technical support to determine resolution or transfers unresolved issues to Level 2 or a Subject Matter Expert (SME).
  • Creates, updates, and resolves all issues within the current issue tracking system.
  • Identifies and resolves technical issues and/or researches and recommends effective solutions.
  • Ensures a timely resolution and/or escalates non-resolvable issues to higher-level teams.
  • Installs, configures, and supports operating systems, enterprise business applications, and miscellaneous software applications.
  • Configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices.
  • Provides remote technical assistance to end users.
  • Provides remote technical assistance to end users beyond regular business hours during an emergency or in support of special business projects and initiatives.
  • Adheres to departmental standards and ensures appropriate use of information systems.
  • Monitors and enforces policies and procedures.

Bonus/Soft Skill:
  • Excellent oral and written communication skills with a commitment toward customer service
  • Minimum knowledge of technology and a basic understanding of supported products; covers installation, configuration, and troubleshooting of products provide those products meet pre-defined standards
  • Knowledge of Microsoft Windows and current Microsoft Office versions
  • Knowledge of Cisco network products and LAN/WAN hardware administration
  • Ability to assess and respond to urgent issues in a competent manor
  • Ability and desire toward learning new technologies and maintaining industry standards
  • Good organizational skills with the ability to prioritize multiple tasks Highly motivated and the ability to work with minimal supervision
  • Strong analytical skills with the ability to collaborate and solve problems
  • Ability to maintain attendance to support required quality and quantity of work
  • Establishes and maintains positive and effective work relationships with co-workers, clients, members, providers, and customers

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com