IT Manager in New York, NY at ConsultNet

Date Posted: 10/30/2019

Job Snapshot

Job Description

Title: IT Manager
Location: NYC

Our Client is seeking a Manager of IT for their NYC locations. The candidate's day to day responsibilities will include Provide IT leadership to the properties within the NY Region including effectively communicating managing and delivering IT Systems and procedures that comply with Corporate and Brand IT standards. Responsible for following project plans under the direction of leadership to ensure the implementation and upgrades of major systems are completed on-time and within budget. Support the client through the use of business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. Troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance as required.
Planning Activities 10% • Research and identify business opportunities for technology and report findings to upper management. • Evaluate property needs and solutions to improve profit and/or efficiency •
Organizing Activities 25% • Prepare a weekly status report of all activities. • Publish and update schedule on cluster team site. • Conduct quarterly meetings with each GM and submit minutes • Participate in Executive Committee, Departmental and operations meetings as appropriate • Attend Regional IT meetings • Complete IT-related projects for cluster properties as directed. • Work within the constraints of each property IT budget • Work as a member of the IT team to accomplish goals and objectives.
Supporting Activities 20% • Setup and maintain computer software and hardware for team members. • Direct, setup, maintain, and monitor property servers; including backups, property LAN performance, telecom systems, user workstations. • Setup users in Identity Manager; assist with registration as required. • Direct the on property 1st line support calls and ensure all support calls are logged in to client's ticketing system • Log all IT issues in ticketing software used by Service Now, monitor and update tickets as required • ensure the timely resolution of IT issues as appropriate. • Act on support calls passed by for systems/applications not supported by or that require onsite activity by IT Manager • Use initiative within parameters of authority; escalate issues to leadership, as appropriate • Conduct user training sessions, as required.
Controlling Activities 20% • Oversee proper controls to ensure client comply with SOX, PCI and PABP security requirements. • Oversee and evaluate systems to ensure client comply with corporate and brand standards. • Complete IT-related projects (i.e. process, function, budgets, etc.) as directed. • Assess actual performance against standards to determine whether the cluster (i.e. department, team, project) is on target to reach goals and take corrective action as necessary. • Ensure business plan is being followed and goals are being achieved; provide feedback accordingly. • Enforce policies and procedures that will improve the overall operation and effectiveness of the department, property and Company. • Operate within established budgetary parameters. • Implement and manage departmental processes and procedures to ensure strategies and directives of department are carried out in accordance with department and company objectives. • Communicate important and necessary information to team members via email, memos, reports and phone calls. •
What we need from you
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
• Effective communication skills, with the ability to clearly and concisely express ideas both verbally and in writing.
• Ability to analyze cluster data (i.e. financial, statistical and/or performance).
• Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
• Able to adapt to change, be proactive and self-motivated; takes responsibility for own work.
• Flexible; able to modify approach or style to achieve goals.
• Excellent time management skills; hardworking and efficient.
• Excellent reasoning skills; use logic and factual information to reach decisions.
• Take pride in quality of work.
• Absolute discretion and confidentiality regarding sensitive information.
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities in accordance with core strategic goals.
• Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to help develop problem solving skills among team members as appropriate.
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Ability to collaborate with others and act in an objective manner to effectively solve problems and stay on track towards accomplishing organizational goals.
• Proficient network management (i.e. technical) skills with the ability to quickly learn new programs and train staff.
• Strong organizational skills, including the ability to complete projects on-time and within budget.
• Knowledge of business mathematics, including ability to calculate percentage changes and averages/weighted averages; working knowledge of Microsoft Excel, including ability to understand/manipulate basic spreadsheets.
• Understanding of principles and practical application of network monitoring tools.

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at