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Level 3 Tech Support / Windows & MAC in Draper, UT at ConsultNet

Date Posted: 11/28/2018

Job Snapshot

Job Description

Level 3 Tech Support
Draper, UT
6 Month Contract-to-Hire
Contract Rate: $20.00 - $24.00 per hour
Target Salary Upon Conversion: $45K - $50K

Job Description:
This role is for someone who has been a solid technical support role, as well as Deskside support. The environment is faster pace and they need someone with some hustle. Main function is to work with and support PC, MAC, LAN/WAN deployments to employees at their desk and in the field. May also assist with supporting hardware and software components of audio/video. Will also support MS Office apps, & Google Apps that the employees use at their desks. Will also need experience with setting up, configuring ancillary devices to employee computers, laptops and such.  This role will also occasionally support executive level staff.

Someone that is a 'Gamer' and builds their own PC's with the newer operating systems would fit well in the culture of rolling out these newer technology systems. There could be instances where the latest video driver, or configuration of attaching a new hardware device would be more intuitive to troubleshoot/upgrade if you are already used to building computer systems

Along with this role, you will be processing help-desk tickets. This is going to be a balancing act of getting through the tickets and also taking your time to get the job done right.

This is a list of the kind of work and systems you would be supporting:

  • Installing / troubleshooting Windows 10, MAC OS,
  • MS Outlook, MS Office programs on desktop and Office 365
  • Coming up to speed quickly on proprietary software
  • Imaging, deploying new machines to desks, monitors, laptops, desktops.
  • Provisioning with Active Directory, GPO
  • Deployment, repair of new computers, laptops, OS's, and ancillary devices
  • Audio / Video – experience with basic troubleshooting and auditing these.
  • Working with the user at their desk.

Will need people for hours ranging from sometime between 7am – 6pm
Please let us know if you need some variance to your regular work schedule when applying.

Required Skills:

  • 4+ years systems technical support experience with Microsoft OS's, Systems, PC's, and ancillary hardware in an enterprise environment.
  • 2+ years' experience supporting Mac OS and hardware devices
  • Must have experience with supporting and troubleshooting Microsoft Windows 10 and MAC OS operating systems, and Mobile devices
  • Experience working with help desk ticketing systems (list any you have on resume)
  • Experienced with Microsoft Office products, Office 365, Google Apps and such.
  • General knowledge of supporting Active Directory, setting up users, profiles and such
  • Some knowledge or understanding of ITIL
  • Basic understanding / light experience with Linux

• Background check and drug test prior to start

Bonus Skills:
A+
Google Apps for Business
Any college or VoTech schooling would be great.

Culture / Environment:
Friendly and fast paced.
Large cafeteria spaces
Great table-tennis areas
Lots of parking near the building
Can-Do attitude
Open Minded