Quality Operations Associate in New York, NY at ConsultNet

Date Posted: 2/13/2020

Job Snapshot

Job Description

Quality Associate, NYC, Contract to Hire

Our Client is seeking a Quality Associate to guarantee that our national network of kiosks are operating at high quality. This role will be seated in our headquarters, working on and monitoring machines remotely.

Responsibilities
  • Diagnoses issues impacting the quality of the product delivered to our customers.
  • Reviews images from the kiosk internals as well as externals to visually detect problems.
  • Schedules and/or interacts (via phone) with remote technicians.
  • Helps the remote technician should they require assistance and guidance.
  • Checks and verifies remote technician work for completeness.
  • Leads projects & deep dives related to Kiosk Quality
  • Interacts with tech support team to take corrective actions.
  • Completes daily checklist per supervisory direction.
  • Identifies both local and global issues.
  • Advocates for change and continuous improvement.

Minimum Requirements
  • Fanatical about customers and improving customer experience.
  • Diligent, focused, and reliable.
  • Punctual and professional.
  • Acute attention to detail and high regard for quality.
  • Clear verbal and written communicator.
  • Helpful and friendly over the phone.
  • Collaborative attitude to improving quality and efficiency through process change.
  • Willingness to work flexibly to support the ever-changing priorities of the team.
  • Open to growing in an ever-changing startup environment.

Preferred Requirements
  • Bachelor's degree.

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com