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Servicenow SME in Woodbridge Township, NJ at ConsultNet

Date Posted: 1/19/2019

Job Snapshot

Job Description

Servicenow SME
Location: Middlesex County, NJ 
Duration:  contract or contract to hire 

Subject matter expert who has implemented Servicenow in a financial institution
Experience with third party integration (ms azure, IAM platforms)
2 to 3 years of ServiceNow experience as Technical Project Manager/Implementation experience

  • Implementation experience on all ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…)
  • Thorough understanding of ITIL v3 processes
  • Excellent analytical and problem solving capabilities
  • Attention to details and commitment to quality
  • Strong work ethic, self-motivated and well-organized
  • Ability to perform under pressure and tight deadlines
  • You truly love connecting with customers and helping them understand technology on a human level
  • We seek a self starter, forward-thinking person with strong leadership capabilities
  • Ability to communicate effectively, both written and verbal, with technical and non-technical multi-functional teams
  • You will collaborate with many other group's internal team to lead and deliver elite products in an exciting fast-paced environment

You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible leading projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. RESPONSIBILITIES INCLUDE: - Understand business requirements for ServiceNow - Provide design and technical solutions for ServiceNow implementation - Provide end-to-end product architecture to ensure scalable, high performance landscape - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies - Perform technical configurations, application maintenance and house-keeping activities - Design security of the application, and own data security function - Configure alerts and baseline SLAs - Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.