Sr. Network and Telephony Systems Engineer in Anaheim, CA at ConsultNet

Date Posted: 11/18/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Anaheim, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/18/2020
  • Job ID:
    20-01626

Job Description

Sr. Network and Telephony Systems Engineer
Anaheim, CA
Direct Hire

Successful candidate will manage and engineer (configurations/installs, monitoring, problem identification and resolution) of telephony systems, performance and enhancements. In addition to normal telephony functions, the primary critical systems functions Call Management and Routing, Marketing Campaigns set-up and call routing, inbound/outbound call routing and automated functions, IVR, connectivity to Salesforce system via InGenius, sound quality, voice recordings and collection/storage and migration. Will manage and engineer (configurations/installs, monitoring, problem identification and resolution) of networks for internet traffic, direct connections to other sites, load balancing, utilization and capacity, carrier and services management, network security software and/or appliance monitoring, configuration and management.
Required Skills:
  • 5+ years' telecommunications and network engineering experience.
  • Minimum 3 years of experience troubleshooting and configuring network infrastructure (LAN, WAN, routing, switching, load balancing, capacity).
  • 5+ years' voice and/or collaboration experience, contact center systems experience. Cisco Unified Communications Manager, Cisco Unified Contact Center Enterprise
  • Intermediate knowledge of call queuing, routing, recording, reporting and administration. IVR, speech analytics outbound dialer, and virtual hold/callback.
  • Knowledge of TCP/IP and OSI Model.
  • Knowledge of SNMP, log and packet capturing monitoring tools.
  • Knowledge of VMware vSphere in a UCS environment.
  • Advanced experience with SIP, RTP, TCP/IP, MGCP, H.323, and SCCP
  • Intermediate knowledge and experience with Windows Server 2012 and higher.
  • Intermediate knowledge of CoS and QoS designs, configurations and support.
  • Advanced knowledge of audit and security best practices (NIST, PCI, ISO).
  • B.S. in Computer Science, Electrical Engineering or related; or equivalent education and technical work experience.
  • Cisco Voice Network Engineer UCS Unified Communication Services VoIP Call Center Contact Center Client, ACE, Client, ACI Hardware, ASA Firewall, AnyConnect Meraki CloudLock, certifications/technical training.
  • Industry network certifications, such as CCIE, CCNA, CCNP, CISSP, NET+, ACE, etc.
Certifications in Information and Systems Security a plus

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com