Job Description

System Engineer 2

12-24 month contract

Riverton, Utah

A System Engineer 2 is responsible for the systems and infrastructure which support a product. The System Engineer participates in implementation of projects. The person in this role generally help maintain these systems on a day-to-day basis. This role responds to escalated service requests. This role implements approved production changes and participates in incident resolution. This position is on the ServiceNow Platform team. The engineer will participate in projects for workflow and process automation using ServiceNow configuration tools.The position, also, helps support Citizen Developers through training, consulting, reviewing code, and release tasks.

Responsibilities

• Fulfill service requests
• Perform approved scheduled maintenance according to a documented change plan
• Promptly respond to and resolve incidents and monitoring alerts
• Validate proper solution operation after changes, either to the system itself or changes made to systems upon which the system is dependent
• Escalate incidents as necessary
• Perform basic research to evaluate a range of product offerings and evaluate emerging trends
• Maintain documentation and knowledge-based articles
• Validate system backups
• Adhere to all security guidelines and ensure all others with access are doing the same

Qualifications

Education:

• Bachelor's degree in related field, or equivalent professional experience

Work Experience:

• 2 years of relevant experience. At a minimum, has experience managing Unix or Windows servers and a working knowledge of network management principles

Required Skills:

• Solid scripting skills (they use java) 
• Web or Software development experience 
• Experience working with customers to clarify requirements
• Experience designing, developing, and testing applications
• Analysis and requirements documentation 
• Have a commitment to quality and customer service
• Strong knowledge of Unix or Windows servers and network management principles

Bonus Skills:

• ServiceNow will help but is not required.

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.

In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com