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Telephony Engineer in Lindon, UT at ConsultNet

Date Posted: 11/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lindon, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/29/2018
  • Job ID:
    18-02306

Job Description

Telephony Engineer
Utah County, UT
6 Month Contract to Hire
Rate: $40-$50/hr 80k-95k when Permanent

Description:
Our client has opened a new space in Utah County and is looking to add a Telephony Engineer in this location to support the other engineers in their Chicago, IL headquarters. The engineer will be the subject matter expert in contact center systems and will manage all aspects of the telephony systems in the office as well as support the systems in the headquarters.

Required Skills:
  • 2+ years of experience working in an IT or contact center environment
  • Strong working knowledge and experience installing, upgrading and troubleshooting VoIP call center telephony systems (Five9 experience preferred, but Cisco (UCCE) or Avaya product suites given strong consideration)
  • VoIP certifications (Five9, CCVP) or formal VOIP training is a plus
  • Experience working with contact center workforce management and recording systems – NICE/IEX preferred
  • High proficiency in the ability to acquire and learn new skills in software, data development and analytics
  • Strong customer service aptitude, teamwork and relationship management skills
  • Excellent organizational and process management skills, workflow prioritization and project management


Desired Skills:

  • Experience with outbound dialer campaigns – Five9 experience preferred
  • IVR scripting experience a strong plus
  • Associates Degree or Bachelor's degree in Computer Science, Computer Engineering, Information Systems or a related technical field of study preferred