VOIP / IVR Engineer in Salt Lake City, UT at ConsultNet

Date Posted: 3/19/2020

Job Snapshot

Job Description

Voice / IVR Engineer
Salt Lake City, UT
Direct Placement
Salary commensurate with experience

Job Summary
Our client is a national risk benefit company that is seeking a Voice Engineer / Architect to join their telecommunications engineering team that is in the process of re-engineering their IVR solutions. They will be moving away from their current in-house solution and onto a new one which they are still doing a discovery on. Their team already has the software development group that they need. They are currently using an external consultant for the networking / firewall / infrastructure side of things, but want to instead bring on an employee for the workload. Then after the conversion process, allow them to grow their skills and evolve into additional roles.

It is preferred that this person be onsite in Utah, but they could also work out of one of their other facilities in Richardson, TX, Tempe, AZ or Remote.

Required Skills:
  • Several years' experience managing, maintaining, VOIP and IVR systems across enterprise level solutions and high-availability data centers
  • Expertise administrating & architecting Genesys voice systems
  • Knowledge of supporting Skype or Lync
  • Interaction Routing Designer

Desired Skills:
  • Agile/Scrum methodology
  • Experience supporting Session Border Controller (Client)
  • Bachelor's Degree