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Customer Service Representative in Salt Lake City, UT at ConsultNet

Date Posted: 1/25/2019

Job Snapshot

Job Description

Customer Service Representative
Salt Lake City, UT
6 Month Contract

Job Details

  • Taking inbound WCT servicing calls
  • Placing outbound Assist and Follow up Calls
  • Solving complex servicing issues and communicating the outcome to Card Members, CCPs, and other impacted areas if needed
  • Tracking and reporting technical issues
  • Will to learn and ability to overcome obstacles to resolve issues
  • Creative thinking and analytical skills
  • Problem solving and conflict resolution skills
  • Strong sense of personal accountability
  • Flexible and able to manage change
  • Create and establish a strong connection with all back office contacts