Desktop Support Technician in Los Angeles, CA at ConsultNet

Date Posted: 10/3/2019

Job Snapshot

Job Description

Desktop Support Technician
Los Angeles, CA
Contract to Hire (2 Openings)
Pay: $35+/HR, DOE

The Desktop Support Technician under IT Management provides day-to-day desktop
support and other technical operations for the Organization as required.

Duties and Responsibilities

  • Maintains accurate IT Asset Inventory and assist in acquisition, deployment,
  • support, and retiring of IT assets based on established IT Life Cycle management.
  • Provides support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers and other equipment.
  • Provides highly satisfying services and support for all level of users in the
  • Organization, including staff, members, vendors and partners.
  • Administers all duties in accordance with established policies, procedures and standards.
  • Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation.
  • Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
  • Basic understanding and troubleshooting skills for IT hardware, software, network and printers.
  • Audio/Visual support preferred

Qualifications and Requirements

  • 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades and related activities.
  • Must be a customer service focused, self-motivated professional.
  • Ability to interface effectively with end users and non-technical people.
  • Strong knowledge of Windows Operating System and Apple.