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SAAS Customer Success Associate (x2) in Murray, UT at ConsultNet

Date Posted: 2/28/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Murray, UT
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/28/2019
  • Job ID:
    19-00477

Job Description

SAAS Customer Success Associate (x2)
Salt Lake City, UT
6-12 Month Contract-to-Hire
Contract Rate: $25.00 - $35.00 per hour
Target Salary Upon Conversion: $50K - $70K
 
Job Description:
Our client is an Information Security SaaS organization. They are growing their migration team and looking for a self-starting, responsible, mature, highly-motivated Customer Success Associate who will work closely with a team of sales account executives, sales engineers and support management to ensure the satisfaction of new clients thorough their new product migration and/or implementation. This person will be the liaison between the end client and the product team through the entire migration lifecycle.

  • Work with our customers to help them through their technology needs


  • Schedule customer migrations as they are transitioned into a new service
  • Answer all questions related to changes / migrations for our customers
  • Follow up with calls and emails to our customers to ensure that the migration took place successfully
  • Obtain a deep understanding of customer business challenges - identify & propose solutions which will address their needs
  • Coordinate with internal teams such as Support, Sales & Professional Services

Required Skills:

  • 2+ years demonstrated in a Technical Customer Success or Technical Support Engineer capacity
  • Experience with assisting clientele in implementing/migrating new SaaS Products
  • Proactive approach with strong attention to detail and organization
  • Demonstrated strong work ethic and consistent over-achievement
  • Excellent time management skills

Bonus/Soft Skills:

  • Experience in the Identity Security, Information Security and/or Cyber Security space
  • A driver mentality and is a self-starter with the ability to work independently.
  • Team player mindset with a track record of building positive relationships with peers and others within a company
  • Excellent customer management skills; including sales, account management, and customer service
  • Excellent written and verbal communication skills.
  • Bachelor's Degree in Technology or Business space

Be a part of the ConsultNet difference. As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America. Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities. We understand communication is key to finding the right job that matches your skills and career goals. For us, it's not just the work that we do; it's how we do the work. Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at www.consultnet.com.