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Technical Support Analyst (level 1 & 2) in Draper, UT at ConsultNet

Date Posted: 1/20/2019

Job Snapshot

Job Description

Technical Support Analyst
Draper, UT
6 Month Contract-to-Hire
Contract Rate: $16.00 - $22.00 per hour
 
Job Description:
This role is to support the company software web products that their external clients/customers use, as well as being a go-to person for the moderate internal employee technical answers.  More emphasis on external customers while at their offices to help troubleshoot connectivity issues, hardware, logins, passwords, setting up accounts.
 
Really an advocate for a positive internal/external customer experience issues such as, can't log into a system, email doesn't work, need to schedule a conference room, PC, Laptop, or MAC wont' work (outside of regular tech support).   A lot of this role is to be that calming voice that can really engage the inbound caller to help diagnose their technical issue, understand their technical issue, and either be the one that walks them through the solution or escalate to the department who will take care of it.   Primarily a phone support role.
 
Will also be someone that has experience evaluating new products and solutions to make recommendations to staff.   Also the occasional technical support of company executives.
 
Required Skills:

  • 2+ years technical support on Windows, MAC operating systems and hardware
  • 2+ years technical supporting external customers with items such as

    • company software products
    • connectivity/troubleshooting their hardware devices
    • troubleshooting internal & external networking hardware
    • setting up user accounts
    • resetting passwords (Active Directory & GPO)

  • 2+ years networking protocols experience with items such as DNS, LDAP, VPN, IPConfig and such
  • Experience rebuilding computer hardware
  • Experience supporting executives at current companies
  • Any professional certifications such as A+, Apple, Linux

 
•background check and drug screen prior to start
 
Desire:
Any secondary education or degree
Experience with doing end user training on technical products
Scripting experience
 
Environment:
Has a startup feel to the company
Company does team events
Nearby I-15 freeway access